Information for EU VAT-registered businesses
To tell us you're a business you must provide us with your VAT registration number and company address.
If you provide a valid VRN we will print this on your invoices and treat you as a business customer from then on. Get in touch to provide these details, or add them on the payment screens when you upgrade your account.
Once we have your VRN, invoices will show that amounts payable do not include VAT, and we will pay no VAT back to your country. This does not mean that no VAT is due. You will be obliged to calculate and pay any applicable VAT under whatever EU reverse charge mechanism operates in your country.
Changing company information
Changes can be made to the Billing recipient from your account dashboard, but such changes will only be reflected in future invoices. If you've already made a payment and require different information to appear on your invoice, please use the contact form to provide the correct information.
Changing your country after making a payment is only possible by contacting us as it may have implications for your taxable status that we'll need to review personally.
Proof of residency
We are a UK company and pay taxes in the UK. Since leaving the European Union we are no longer part of the EU VAT system and you cannot use our "GB" VAT number for accounting purposes.
We have a "EU" VAT number because we are registered in the Republic of Ireland for the Non-Union OSS scheme However, this is not relevant to sales where no taxes are charged. If you provided us with a VAT number we will not declare any tax charges to the Irish authorities and the reverse charge mechanism will apply.
We understand that you may have to verify our location and prove to your own tax authorities that you are doing business with a UK company. To this end our company and tax registration numbers are printed on our invoices as standard along with our registered company address. You can compare this against our impressum and you can verify our company information via the UK Companies House website.
Requests for tax residency certificates will be denied. You may be legally required to ensure we are based outside your country, but we are not legally required to provide any specific documents to prove it. Likewise we will not ask for any such documents from you. Your VAT number and company details are all we require as long as they are valid according to VIES.