Paying by card

Monthly subscription billing is available by credit or debit card.

After you upgrade to a paid plan we'll charge your card each month until you cancel your plan. This is the most flexible method of payment because you can cancel or change your plan at any time, without giving us any notice.

Security

Loco is committed to the security of your payment details which is why we use Stripe as our payment provider to handle all card processing. We never store, or even see your card number. Although you fill out your card details on a Loco web page, these details are never sent to the Loco servers. Our payment pages are secured by HTTPS and your details are only sent to Stripe over HTTPS. The only payment data we store are anonymous codes provided by Stripe; they do the rest.

If you're interested in the technical details see Stripe's own security page. Note that Stripe servers are based in USA.

Cards accepted

Card payments can be made by all major debit and credit cards from customers in any country. That means the cards that Stripe will accept on our behalf as a UK business.

Authorizing payments

Some card payments may require additional authorization steps where we have to redirect you to your bank or card vendor. This is known as Strong Customer Authentication. It applies primarily in the EU (due to the PSD2 regulation but other countries may follow.

Recurring payments require us to charge your card when you're not present, so if any such payment requires your authorization, we'll contact you as soon as possible. You'll then have to log in to Loco and confirm the transaction in order to continue your Loco plan subscription.

Recurring payments

Under a monthly payment plan we'll charge your card each month as close to the same calendar day as possible. If the current month doesn't include that day, we'll use the last day of the month instead. For example: If you started your plan on 31 May, your next payment would be due on 30 June.

Yearly billing is available on request, but does not carry a discount. Paying by card for a whole year up front is offered at 12 times the monthly fee. Please contact us if you would like to make annual payments instead.

Please note that recurring subscription cycles do not automatically expire, but can be changed at any time. See cancellation.

International

Loco is a UK based company, but we accept payments from any country that Stripe supports.

To keep pricing simple we offer fixed prices in £GBP, $USD and €EUR. If you are not paying in your native currency, be aware that your bank will most likely charge you a foreign exchange commission. We cannot control what this amount will be.

• £ GBP
  Customers in the UK pay the Sterling price. This price is advertised exclusive of VAT which will be added at checkout at the standard rate of 20%.

• € EUR
  Customers in EU countries will pay the Euro price. Until April 2023 this is a universal price that includes applicable taxes (even if that amount is none). After this date, taxes will be added instead. See payments from the EU for more information on EU customers and VAT charges.

• $ USD
  Customers outside the UK and EU will mostly pay the US Dollar price, but European customers outside the EU may see Euro prices. We can switch your account to dollars if your country is not within EU customs territory or if you're exempt for some other reason. Please get in touch if this is the case.

Plan changes

You can upgrade your plan at any time. You can also downgrade or cancel your plan as long as you're within the account quotas of the plan you're switching to. If you're not, you'll just be asked to delete some stuff.

Changing your plan has immediate effect within Loco, but the change to your billing is not resolved until the next monthly payment is taken.

• If you upgrade your plan we won't charge you immediately for the increase, but your next monthly payment will resolve the change.
• If you downgrade your plan your account will be in credit, so you'll pay less than your normal monthly fee at the next billing cycle.

See the following month's invoice for a breakdown of exactly how your plan level change will be resolved when it becomes due.

If you have requested a yearly payment cycle you can still change your plan at any time, but the cost difference will be billed immediately. This is due to the much longer period between billing cycles.

Cancelling

You can cancel a paid plan at any time and go back to the free plan, as long as you are within the free account quotas. Cancellations have immediate effect within Loco, but you are not automatically refunded for any unused portion of your monthly bill.

• If you cancel with your account in credit, we may owe you a refund.
• If you cancel with your account in arrears, we may still have to take a final payment.

Refunds

Refunds don't happen automatically within Loco. This isn't because we're trying to rob you, it's because all changes to your monthly bill are resolved when the next payment is taken, or when your account is closed. Credits from cancelled plans are applied to any future billings (such as restarting your plan again). If you don't intend to restart a paid plan, we can settle your account manually.

We can issue refunds for unused time periods if you get in touch, but refunds will be limited to unused portions of the final month of your subscription.

Termination

When you cancel your plan we subscribe you to the Free plan but leave your credit account "open". This makes it easy to start your plan up again, but if you have a zero balance we can close it for you.

If you want to close your credit account so we're unable to charge your card in future, either close your Loco account from the dashboard or contact us to settle the final balance.

Invoices

Your billing history is accessible from the account dropdown menu at the top-right of the main dashboard. You can view and print all invoices from there and also download them as PDFs. Invoices that have been paid will also include receipt of payment.

If you require invoices to be automatically sent to your finance department you can set a billing contact in your account settings: Click the link to edit the billing recipient on your billing status page. This email address does not have to be a registered Loco user, but please note that the nominated contact will have authority to cancel your Loco subscription simply by emailing us and asking us to stop taking payments.

Alternative payment methods

We are currently investigating alternative methods of settling invoices (including Direct Debit and SEPA), but currently our subscription system revolves around debit and credit card payments.

Business customers who are unable to pay by credit card may be eligible for direct billing under some circumstances.