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Paying by card

Monthly subscription billing is available by credit or debit card.

After you upgrade to a paid plan we will charge your card each month until you cancel your plan. This is the most flexible method of payment because you can cancel or change your plan at any time, without giving us any notice.

Yearly payments aren't possible by credit card, but can be arranged via direct billing for business customers.

Security

Loco is committed to the security of your payment details which is why we use Stripe as our payment provider to handle all processing.

We never store, or even see your card number. Although you fill out your card details on a Loco web page, these details are never sent to the Loco servers. Our payment pages are secured by HTTPS and your details are only sent to Stripe over HTTPS. The only payment data we store are anonymous codes provided by Stripe; they do the rest.

If you're interested in the technical details see Stripe's own security page. Note that Stripe servers are based in USA.

Cards accepted

Card payments may be made by Visa, MasterCard, and American Express. These are the cards that Stripe will accept on our behalf as a European business.

International

Loco is a UK based company, but we accept payments from any country that Stripe supports.

To keep pricing simple we offer fixed prices in £GBP, $USD and €EUR. If you are not paying in your native currency, be aware that your bank will most likely charge you a foreign exchange commission. We cannot control what this amount will be.

You can't choose your preferred currency, but you can tell us which country you're based in.

Taxes and currencies

The prices in each currency have been carefully designed to account for taxes that apply in certain countries. For this reason your location dictates which currency you pay in, as follows:

  • £ GBP
    Customers in the UK will be pay the Sterling price. This price is exempt from VAT, but if Loco starts charging VAT in future this price will stay the same and VAT will become included. You won't be able to claim any VAT back until then, but we'll let you know if it happens.

  • € EUR
    Customers in EU countries (excluding the UK) will pay the Euro price. This price includes the VAT applicable in your country. See payments from the EU for more information on EU customers and VAT charges.

  • $ USD
    Customers outside the EU will pay the US Dollar price. This price is exempt from VAT which is why it may seem lower than the other prices. EU business customers exempt from VAT charges may also pay in dollars.

  • European customers outside the EU: You may be shown Euro prices by default, but we can switch your account to dollars if your country is not within EU customs territory or if you're VAT registered. Please get in touch if this is the case.

Changing your country

When you start a plan you can select which country you're based in, but while your plan is active this cannot be changed in the Loco dashboard. If you registered in the wrong country or need to change country for some other reason, please contact us to resolve the issue.

Please note that we are obliged by EU law to keep accurate records of where EU customers are based. This is for VAT reasons. If you declare yourself to be based in a different country to that of your payment details we may have to contact you to resolve the discrepancy.

Plan changes

You can upgrade your plan at any time. You can also downgrade or cancel your plan as long as you're within the account quotas of the plan you're switching to. If you're not, you'll just be asked to delete some stuff.

Changing your plan has immediate effect within Loco, but your change in billing is not resolved until the next monthly payment is taken. If you're upgrading that means we won't charge you immediately for the increase, but when we take your next monthly payment we'll resolve the difference.

If you downgrade or cancel your plan we may owe you a refund.

Cancelling

You can cancel a paid plan at any time and go back to the free plan, as long as you are within the free account quotas.

Cancellations have immediate effect within Loco, but you are not automatically refunded for any unused portion of your monthly bill.

  • If you cancel with your account in credit, we may owe you a refund.
  • If you cancel with your account in arrears, we may still have to take a final payment in the next billing cycle.

Refunds

Refunds don't happen automatically within Loco. This isn't because we're trying to rob you, it's because all changes to your monthly bill are resolved when the next payment is taken. Once you cancel your plan there is no "next payment", so we have to settle your account manually. Just let us know and we'll sort it out.

We can issue refunds for unused time periods if you get in touch, but refunds will be limited to unused portions of the final month of your subscription.

Termination

When you cancel your plan we subscribe you to the Free plan but leave your credit account "open". This makes it easy to start your plan up again, but if you have a zero balance we can close it for you.

If you want to close your credit account and delete all payment data held by us and Stripe, please contact us.

Invoices

We always email you your first invoice, but we do not automatically email monthly recurring invoices unless you ask us to. We can accept an alternative billing address to which we will email raised invoices a few hours before payment is attempted. Please just ask us if you'd like to enable email alerts for new invoices.

Your Billing History page is accessible from your account dashboard, under the "Usage" tab. You can view and print all invoices from here and also download them as PDFs. Invoices that have been paid will also include receipt of payment.

Direct billing

If you can't pay by credit or debit card, or you'd prefer to pay for a fixed period other than one month, we can set up a direct billing arrangement whereby you settle each invoice via electronic bank transfer. Please note that this is only available for UK business customers that are able to provide a purchase order number.

Direct billing is not as flexible as credit card payments, but it may be more suitable if you're a business customer with a purchasing department. This method does not affect your right to cancel, but any changes to your plan must be made as new arrangements in person.

Please get in touch if you'd like to set up direct billing or make changes to an existing arrangement.