Main menu

Privacy policy

Your privacy is important to us

Here at Loco we think privacy should be important to everyone. We won't treat you in any way we'd be unhappy being treated ourselves.

Anonymous data

If you're not logged into a Loco account, we don't collect any personally identifiable data.

Your IP address is temporarily stored in our server logs as with most websites you visit. We don't do anything with this data other than compile anonymous traffic statistics for our own use.

Log files are deleted after ten days, and from all backups ten days after that. No permanent record of your page views is kept on our servers after these logs are deleted.

We use Google Analytics to monitor our traffic and help us improve our product's performance. This is subject to Google's own privacy policies. None of the analytics data we send to Google contains any personally identifiable information. See the cookies section below for more about Google.

Personal data

If you register for a Loco account we store your email address and your name if you provided it. This is for the purposes of the core functionality of the Loco service and if we need to contact you about your account. We won't share, sell, or otherwise redistribute these details.

Your name and email address are only visible to us and to any Loco users added to your Account by account administrators. If you are added to an account by a person who should not have access to your details, please contact us and we will take appropriate action.

We also store your country and language preferences. This is partly for our own statistics and partly to provide specific Loco functionality.

If you subscribe to a paid service we will store your address and postcode. This is required for processing payments and also for our tax records. We may have to store some of this data for legal reasons even if you close your account. See our terms of use in relation to this.

All sensitive payment information like credit card numbers is held by our payment provider. We have no direct access to credit card numbers.

Account activity

When you log into Loco we store the your IP address, user agent, the time you signed in, and (if possible) the time you sign out. This data is only accessible by us; it's not indicated to other users that you're "online". This log is permanently stored against your Loco account, but it is deleted if your account is closed.

More specific activity (such as what you translated and when) is stored for the purpose of the activity feed. Only other users added to your projects can see this data. This data is destroyed if your project is deleted.

We also log page views and certain actions via Google Analytics while you're logged into your dashboard. As above this is not personally identifiable data. We track this so we can see which features are the most popular, and which ones are not being used.

Uploaded content

If you have a Loco Account you will probably be entering or uploading your own content to our servers. We store this for the sole purpose of providing you with the service. We do not sell, share or otherwise redistribute your content in any way except to provide your Loco project teams with the access they've been granted by project administrators.

Text content is stored on our own servers in a database, but uploaded files are stored with Amazon. Both are inaccessible to anyone outside of your project team.

Destroying your data

If you ask us to close your account all your personal data and content will be destroyed permanently except for any historical payment information we have to keep for tax reasons.

See our terms of use in relation to handling and destroying your data.

Use of cookies

Detailed information on what cookies are can be found at aboutcookies.org.

Cookies are set directly by the Loco website for the following purposes:

  1. to keep you logged in to your account after signing in;
  2. to remember user interface preferences between page views;
  3. to establish 'returning visitors' in Google Analytics;
  4. to provide the optional 'stay signed in' feature.

( 1. and 2. ) None of these cookies persist after you log out of your account or leave the site (they are 'session cookies') and should be deleted by your web browser when it exits. Although they are mandatory, they are not intended to invade your privacy or track you. By continuing to use the Loco website you permit the above cookies to be set.

( 3. ) Google Analytics sets first party cookies on behalf of our domain. These cookies persist for up to two years if you don't clear them from your browser. If you do not wish for Google Analytics cookies to be set, Google provide an opt-out method in the form of browser add-on. tools.google.com/dlpage/gaoptout

( 4. ) If you choose to use the stay signed in feature, our servers will set a cookie with a one year life span. If you don't want this cookie to be set, don't tick the "stay signed in" checkbox when you log in. It's entirely optional.

To delete cookies set on your computer follow these instructions.

Third parties

From time to time pages on the Loco website may include content from third parties which may also set third party cookies. The setting of third party cookies is subject to the providers' own privacy policies. Although we select these third parties carefully and sparingly, we are not responsible for their actions and have no control over their behaviour.

If you are worried about the presence of third parties, we recommend you block third party cookies in your browser settings.

If you think a third party is behaving in a way that undermines our high standards of privacy, let us know and we will consider removing them.

Single sign-on

Loco uses third party APIs to provide entirely optional single sign-on (SSO) functionality.

Using these SSO service providers via Loco requires you grant us access to your account with the service provider via the appropriate API method, ("Connecting"). We will only retrieve and store the data required to provide you with this service, which includes the same personal data as above, including your name, email address, profile picture, language and regional preferences.

We may also store the access credentials for a given service you've granted. You can revoke these at any time via the service provider and also via your Loco account dashboard. We do not use these access credentials to routinely analyse or profile you.