Loco terms of service
Loco is provided and operated by White Interactive Ltd (the "Company", "We", "Us"). You can contact Loco via the contact page
The person or organisation accessing or using Loco within the context of these Terms shall be referred to as the "User", "You" or "Your".
We may revise these Terms from time to time. By continuing to access or use the Services after a revision has been made, you agree to be bound by the revised Terms. If we have your email address and, in our sole opinion, the revision is significant, we will alert you by email to the changes.
If you disagree with any of these Terms you must stop using the Services immediately.
The Company offers three levels of service which together comprise the "Services" or "Loco":
- Anonymous access to the public website at localise.biz; (the "Site")
- Authenticated access to private areas of the Site secured by a password or other secret credentials; (your "Account")
- Access to extra features upon payment of a subscription fee; (your "Subscription")
Services requiring no subscription payment are called the "Free Services". The Free Services are provided completely free of charge and completely without warranty. The level of service provided for free is solely at the Company's discretion. It may be extended, reduced or stopped without reason or warning. No compensation or resolution can or will be offered if you are unsatisfied with the Free Services.
Services requiring a subscription payment are called the "Paid Services". Use of the Paid services requires successful payment of the advertised price to the Company made via the Site or directly to a representative of the Company.
A Subscription to any of the Paid Services is a rolling monthly contract between You and the Company with an allowance for immediate termination by either party. We will do our best to avoid price changes, but the Company reserves the right to change the price of your subscription with one month's notice, during which time you will be free to cancel.
Refunds and credit
If you are unsatisfied with the Paid Services the Company will refund you for any unused portion of a subscription for which you have completed payment. Refunds are limited to any whole days remaining of the duration of the subscription purchased. No further damages or compensation can or will be offered if you are unsatisfied with the provision of the Paid Services.
You have the right to change or cancel your subscription to the Paid Services at any time. In the case of cancellation the Company will refund you pro rata for any whole days remaining of the duration of the original subscription purchased, minus the amount due for any subsequent subscription used during the remainder of the same period. Changing your subscription to a lower cost tariff is equivalent to cancelling one subscription and subscribing to another.
The Company guarantees to refund you within 30 days of any subscription change resulting in a refund becoming due.
Being permitted by the Company to use any Paid Services prior to the successful payment of the full subscription amount will constitute a loan of Credit unless the Company provides written confirmation that no payment shall be required. The Company shall be within its rights to collect payment for the provision of these Services within 30 days of the provision of the Credit. If the Services are cancelled or changed prior to repayment of the Credit the Company shall be within its rights to collect payment for any whole days used prior to said cancellation or change.
Using the Services or being provided with access to the Services does not affiliate you with Loco or the Company and does not imply any kind of partnership, or financial agreement.
You may not sell the use of the Services to other parties or use the Services in a manner that competes with the Company's provision of the Services. This includes, but is not limited to using the Services to provide a competitor service, reselling subscriptions or charging other parties to access the Services.
We reserve the right to revoke or block access to the Services, at our sole discretion, if we believe that a User has contravened of any of these Terms.
No guarantees are made as to any level of service and you use the Services entirely at your own risk. The Company cannot and will not be liable for any losses or damages arising directly or indirectly from your usage of any of the Services or for our failure to provide the services.
The maximum for which the Company can be liable to any individual User shall be the refunded cost of any unused portions of a subscription to the Paid Services following a cancellation in the event that the User is unsatisfied. This is in accordance with our refund policy.
Production access means accessing the Services via shared, publicly accessible or distributed software. This includes but is not limited to live web applications, downloadable mobile phone applications, or any published software used or accessed by anyone other than the owner of the Account.
The Services including access to uploaded files and the API are provided solely for your own use. You may use Loco to access, download or otherwise retrieve your Content for redistribution, but direct access to your Content via Loco is not permitted for anyone outside of your Loco project team.
It is NOT PERMITTED to direct public web traffic to a protected resource on any of our servers. We reserve the right to remove or block access to any such resource without giving a reason. "Public web traffic" includes any provision of access (whether directly or by proxy) to any Loco resource requiring authentication where the end user accessing the Content is not the owner of the authenticated Loco Account.
If we detect that multiple locations are accessing protected resources we may decide the access is unauthorized under these Terms and further access may be denied.
Account access and security
The Services on our primary servers are accessible only over an encrypted web connection using TLS (Transport Layer Security). Our SSL certificate is issued by COMODO CA Limited.
You are responsible for safeguarding any passwords or other secret credentials that you use to access your Account and for any activity or actions performed while logged in to your Account. Any person logged in to your Account is deemed to have full permission to execute all such actions as the Account owner is permitted.
The API is accessed by a 'key' available from the Loco interface when logged in to your Account. This key is considered to be a password and subject to the same conditions as your primary Account password as outlined here. During each individual request to the API you are considered to be 'logged in'.
The 'stay signed in' feature stores a key similar to an API key on your computer in the form of a cookie. This key is considered to be a password and subject to the same conditions as your primary Account password as outlined here.
By continuing to access the Services you are accepting responsibility for the secure transit of any Data you submit to the Services including any of your secret credentials. The Company cannot and will not be liable for any losses or damages arising from a third party logging into your Account using credentials obtained from your computer, network connection or via any breach of security on the part of the Account owner.
The Company reserves the right to delete, block, revoke or change any password or secret credentials we believe to have been compromised.
It is not permitted to register multiple Accounts in order to provide one individual or organisation with a higher allocation of the Free Services than is provided to each Account individually. We reserve the right to consolidate syndicates or duplicate Users into a single Account or terminate individual Accounts that we deem to have been set up for the deliberate purpose of gaining unfair usage of the Free Services.
Your data and your rights
Content you enter or upload remains the copyright of its creator. We will not redistribute any of your Data to third parties other than Loco users you explicitly grant access to view and modify it, (your "Team").
Please DO NOT enter or upload any secret, or otherwise highly sensitive Content into Loco. If you are in any doubt as to the risk involved in your doing so, please do not use the Services.
Please DO NOT enter or upload Content for which you have no legal right to use in this manner. The Company cannot and will not be liable for any grievance arising from your handling of Content that is illegal in the UK or the country in which it is stored, or in the country where you are based, or for which you do not have the legal right to upload to the Services. We reserve the right to permanently delete any Content that contravenes this clause without giving reason.
We may inspect or process your Data in order to improve our software or troubleshoot any problems or defects we identify via your use of the Services, but we will respect your copyright and privacy during any contact with your Data by ensuring it is never distributed to any third parties or made available to anyone outside of the Company or your Team.
The Services do not include a permanent backup service and we make no promise to store your Data indefinitely. We will do our best to ensure the integrity and availability of your Data for as long as is commercially reasonable, but this is a courtesy and not a guarantee. The Company cannot and will not be liable for loss of your data under any circumstances.
Our primary servers storing most of the Data are hosted with Linode. Additionally your file uploads may be stored on Amazon Simple Storage Service once they have passed through our primary servers. The Company cannot pass on its service level agreements with these providers on to Loco users, but in all the years the Company has been a customer of these providers, we have experienced no accidental data loss and only the most occasional of outages.
Our primary servers are backed up daily with each backup replacing the previous. Additionally a weekly backup is held for 10 days. Any data loss that occurs between backups is not recoverable and we will only restore the system from a backup in the case of disaster; and not by request.
We aim to store as much data as possible in the UK, but there may be exceptions to this. The Company makes no guarantee as to the countries within which your data will be stored. If you have any specific geographical requirements for your data storage, please do not use the Services.
You can request that your Account be closed at any time by contacting us or via the user interface designed for this purpose. We guarantee to destroy all of your Data that we are legally permitted within 30 days of notice in writing from the Account owner including all uploaded Content and contact details including all backups notwithstanding any historical records we are obliged by law to retain. We may have to verify that the person making the request is the Account owner and we reserve the right to refuse any request that does not satisfy us as to its legitimacy.
In the case of account closure requests originating from a user interface form submission, the logged in user is assumed to be the owner of the Account to which they are logged in, hence such action is deemed to be verified consent to delete the Account from which the request originated.
All credit card Data collected for subscription payments are handled and stored securely by Stripe and the Company is subject to their terms in the UK. Be advised that Stripe stores customer and payment data in USA.
The Company has no access to credit card numbers entered via the Site and we are only able to charge credit cards via Stripe. The only payment information stored on our primary servers are anonymous identifiers provided by Stripe.
We have to retain records of paying customers for accounting purposes. Information we are legally obliged to retain is exempt from any requests to destroy your data and we may have to keep some details even if your Loco subscription is cancelled or your account is closed. Only the minimum information required by law will be retained, which may include but is not limited to your contact details and company information including tax registration number.