Starting your own team
When you register for Loco, your account contains a single user - you.
As soon as you add a team member to any of your projects, your account becomes a team. Once your team members have activated their accounts you will see them appear in a new "People" tab in your account dashboard.
Other team members cannot add projects to your account, nor edit your settings. When you start a new project you can choose whether they have access to it. If you don't add team members to new projects, they cannot see that it exists at all.
Joining other teams
If you were invited to Loco by somebody else, you will belong to their team in addition to having your own account that you control.
You won't be able to add projects to the host team, but you can add projects to your own account and none of the other team members will be able to see it. If you decide to add people to your own projects, your own account will become a team too.
Promoting team members
If you need a team member to create projects and edit your account settings, you can promote them to an Account Administrator. To do this, find the person you want to promote in the "People" tab of your team dashboard and click the "Project roles" link next to their name. In the window that opens you will see a "Promote" button with a :star icon:.
Account Administrators cannot remove you from your own team, nor delete projects that they haven't created themselves. They can't remove you from your own projects, but they are free to join them without invitation and with full permissions.
Privacy
The "People" tab on your team dashboard shows all team members across all projects, including those that haven't been added to any projects. However, less privileged users can only see the members of projects they've joined.
If you have permission to add team members to projects then you can see all members. Without this permission, members outside of your project teams are not shown.
Your email address is private to everyone except the person who originally invited you to Loco (because they already had it). See our Privacy Policy for more.
Corporate accounts
Loco doesn't differentiate between personal and corporate account ownership, but we appreciate there are differences in perception.
We regularly receive requests from company employees asking for access to Loco accounts they don't control. We have a policy in place to deal with this. See transferring account ownership. It's common for the original Loco team member to disappear, leaving colleagues stuck.
If you're setting up a team for your company, here are some important tips:
- Appoint at least one other administrator. If you leave the company, ownership can move to them automatically.
- Log in at least once a year. Users who don't log in for very long periods risk automatic removal. We'll warn you by email.
- Ensure you can receive emails from us. Users who miss important notifications risk being flagged as uncontactable.
- Add a billing contact. Payment problems are the most common cause of service interruption when admins can't be reached.
Bear in mind that anyone in possession of the account owner's registered email address has full control of the account. People often register with a generic, company mailbox (e.g. loco@...), and manage handover of credentials internally. Just remember to monitor the mailbox! If you redirect mail, make sure it goes to a person still at the company.
Removing team members
Account administrators can remove members via the "People" tab on the team dashboard. Clicking the link to open their project roles will show options to remove them from any projects they've joined, but also a link at the bottom with a :trash icon: that says "Remove".
This will remove them from all projects at once, but if they're the owner of any projects, these must be given a new owner before the team member can be completely removed. If you don't see an option to remove them, it could for this reason, or it could be that you don't have sufficient privileges to remove them.
If you're having trouble removing former colleagues from your account team, please get in touch.
Removing team members does NOT delete their profile, or their password. It only prevents their access to your dashboard.
Removed team members can still log into Loco, and can delete their profile fully if they wish. Their profile will be deleted automatically if they don't log in for over a year.
Notes
- Inviting new team members is done from the project management screen. See the "Team" panel on the right hand side.
- Your quotas apply only to your own account. Being added to other people's projects doesn't affect your own allocation, and visa versa.